The Reef Playacar
- Flexible Cancellation Policies
- No deposit is required
- Best Rate Guarantee
- High Speed WiFi
- Pay Upon Arrival
- Bottle Of Wine Upon Arrival
Frequently Asked Questions
Discover everything you need for exceptional Playa del Carmen stays at The Reef Playacar. Explore details on accommodations, all-inclusive experiences, dining, transportation, and resort amenities before you arrive.
We offer three different plans: only breakfast, Superior all inclusive and Premium all inclusive. The last package is the one that includes access to all bars and restaurants from The Reef Playacar and The Reef Coco Beach. The cost to upgrade from the only breakfast to all inclusive Superior is $40 USD per adult per night and $60 USD per adult per night for the Premium package.
To reach the hotel staff, please find the details for each department below:
Reception
Email: guestservice@thereefresorts.com
Phone: +52 984 873 4120
Toll-Free #: Not available
SMS: Not available
Reservation
Email: reservationsreef@thereefresorts.com
Phone: +52 984 873 4120
Toll-Free #: Not available
SMS: Not available
Concierge
Email: socialmedia1@thereefresorts.com
Phone: +52 984 873 4120
Toll-Free #: Not available
SMS: Not available
Events
Email: groups@thereefresorts.com
Phone: +52 984 873 4120
Toll-Free #: Not available
SMS: Not available
Spa
Email: spa.ome@thereefresorts.com
Phone: +52 984 873 4120
Toll-Free #: Not available
SMS: Not available
The day pass at Playacar costs $1,500 MXN per adult and $600 MXN per kid from 4 to 12 years old.
By paying this amount you will be able to enjoy the all inclusive plan (food & drinks), beach access, pool access, gym, daily activities, and sun beds from 9 am until 5 pm.
To visit us you don't need to book in advance.
To submit your feedback, please send an email to: socialmedia1@thereefresorts.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
We have 198 rooms.
(Room types for maximum 4 pax)
Superior Room 2 Double Beds: 198 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 bathroom with WC
• Equipment: TV
In room smoking is not allowed
Superior Room 1 King Bed: 198 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 bathroom with WC
• Equipment: TV
In room smoking is not allowed
Premium Room 2 Double Beds: 198 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 bathroom with WC
• Equipment: TV
In room smoking is not allowed
Premium Room 1 King Bed: 48 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 bathroom with WC
• Equipment: TV
In room smoking is not allowed
Direct reservations through our website:
- You will receive a confirmation email with letter C and numbers.
- Check your spam folder if you haven't received it, if you can't find it, please contact us.
Reservations through agencies:
Contact the agency directly (Booking, Expedia, Despegar, etc.).
We do not have a loyalty program. However, you can check our special offers here
We are able to offer you various special offers.
To have a look at our special offers, click here .
We offer private transportation service for an extra cost.
We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.
Definitely, Reef Playacar Playa del Carmen has 4 restaurants:
Restaurant Chulavista:
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 13:30 to 11:00.
• Dinner: from 18:30 to 22:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 150 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code: Resort Casual
• For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
• For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.
Restaurant Chulavista menu
Restaurant Chulavista website
Restaurant Botticelli:
• Italian, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 18:30 to 22:00.
• Price range: $
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code:
• Smart Casual
• For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
• For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.
Restaurant Botticelli menu
Restaurant Botticelli website
Restaurant Terraza Grill:
• Mexican, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 18:30 to 22:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code:
• Smart Casual
• For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
• For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.
Restaurant Terraza Grill menu
Restaurant Terraza Grill website
Restaurant Deli:
• International, Fast Food
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 11:00 to 19:00.
• Dinner: from 22:30 to 02:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 15 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code:
• Smart Casual
• For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
• For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.
Restaurant Deli menu
Restaurant Deli website
Kids and teens are welcome:
- Babies stay for free 0-3 y/o
- Kids price 4-12 y/o (50% of adult price)
- Adult price from 13 y/o
We have a kids club within the facilities in which our entertainment team carries out different activities for children. This has no cost and it is open from 9 am to 5 pm for children from 4 to 12 years old.
Please send an email to: socialmedia1@thereefresorts.com and reservationsreef@thereefresorts.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
We have a beachfront location.
We have our own private beach and it is patrolled by lifeguards.
Free access.
Pets are not allowed in this area.
This is a safe swimming area.
To enjoy a day in our hotel with everything included it you don't need to book in advanced. Please visit us the day you wish and pay upon arrival.
We can organize birthday celebrations, weddings, bridal showers, marriage proposals, graduations, among others.
•For more info, click HERE.
Our nautical center is open all year.
- Available for free: Catamaran, Paddle board, Sailboat and Kayak.
- Snorkerling starting from 50 USD per hour.
- Waterski starting from 100 USD per hour.
If you booked directly on the hotel website, you can modify your reservation by clicking on the "modify reservation" option that can be found in your confirmation email.
If you booked via a third party, please manage your reservation with them directly as we are not able to interfere with their reservations.
Our hotel is part of The Reef Resorts & Spa.
- Star rating: 4 stars.
- Service category: Midscale.
More info here
All reservations made on our website can be cancelled.
If you want to know more about our cancellation policies you can click here
If you have booked directly on the hotel website, you will be able to cancel by selecting the option "cancel reservation" from your confirmation email.
If you have booked with a travel agency please contact them directly to manage your reservation as we are not able to cancel it.
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
- Wi-Fi
Advantages:
- Direct communication
- No hidden costs
- Personalized service
We guarantee the best price for direct bookings.
If you find a lower rate elsewhere, we’ll match it.
Additionally, you'll enjoy all the benefits of booking directly.
To qualify for a price match, the rate must:
• Apply to the same accommodation
• Have the same cancellation policy
• Be a public rate that is viewable and bookable by anyone
Would you like to request a price match?
We are open all year round.
The property is not undergoing renovations, nor are any planned at this time.
We offer special rates for travel agents, please email us to mexico@thereefresorts.com and Zouhaila will assist you.
To request a room upgrade, please send an email to: socialmedia1@thereefresorts.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
There is no minimum stay at our property
-There is no specific discount for long stays
-There is no maximum length of stay
early booking discounts may apply depending on when confirmed the booking on the website of the hotel
Depending on the rate you select, payment will either be upon reservation or check-in.
Credit Card is not mandatory during the reservation request.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• Visa
• MasterCard
• American Express
All means of payment not listed above are considered unacceptable.
• You need a valid credit or debit card as a guarantee to book your stay online. If you do not have a credit or a debit card, please get in touch with us.
• We do not require a security deposit.
• We do not accept installment payments.
• We do not accept payments made for someone else.
You are welcome to check in anytime after 15:00.
We can offer you an early check-in from 11:00 for 60 USD per room
Guests who arrive early can use our facilities free of charge before check-in.
All reservations with a valid email address will receive a link to check in prior to arrival at the hotel.
Regular check-out is until 12:00.
It is possible to request a late check-out, up to 16:00, subject to availability.
The price is 60 USD per room.
Guests can use our facilities free of charge even after check-out.
Secure luggage storage is available for all our guests for free before check-in and after check-out.
The front desk is open 24/7
Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Chulavista buffet restaurant ocean view.
We cannot serve breakfast in room.
Have a look at our breakfast menu here.
Breakfast is included in your rate.
We do not accept external visitors for breakfast.
Have a look at our breakfast menu here .
We are sorry, but we do not take reservations
We offer continental breakfast.
See menu items below:
. Breads & cakes: bagels, baguette, muffins, pancakes, pastries.
. Eggs: boiled eggs, fried eggs, omelettes.
. Cereals: cereals, granola.
. Fruits & vegetables: baked beans, fresh fruits, salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, coffee, fruit juice, hot chocolate.
. Others: jams.
Breakfast is not refundable
We are able to accommodate the following dietary requirements for breakfast.
Available at all times:
Almond-free, dairy-free and egg-free.
Available upon request (let us know at check-in):
Vegan, gluten-free, nut-free, organic, peanut-free, seafood-free, sesame-free, soy-free and vegetarian.
Not available on our menu:
Mehadrin Kosher, halal, hypoallergenic, kosher and low carb.
We have a free and secure parking lot.
(Max vehicle height accepted: 300 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
We offer a free valet parking service.
Electric cars:
Unfortunately we do not have an electric vehicle charging station.
Bike parking:
We do not have a bike parking area in the property.
We don't provide room service.
Wifi is available at the property.
• Standard wifi: Free.
• There is no high-speed internet available.
• Allowed for an unlimited number of devices.
• The network is secured.
• Pool area included.
• Beach area not included.
• There is no ethernet connection.
• Both 4G and 5G networks are also available.
• Complementary smartphones are not available.
Wi-Fi access is complimentary for all our guests. The password will be provided by our front desk staff upon check-in.
Come along on one of the best excursions and tours around the area.
We are able to accommodate special requests
The following items are available:
- Champagne
- Prosecco
- Wine
- Birthday cake
- Cake
- Chocolate
- Cheese tray
- Fruit basket
- Decoration
- Wedding night
- Balloons
- Rose petals
- Flowers
- Bachelor packages
- Wedding packages
Click here for more details
Babies are welcome.
We are able to provide you the following items:
• Baby cot (free of charge)
• High chair
We offer a babysitting service
• Price: 15 USD /hour
We are able to provide you with a first aid kit, please contact the front desk for details.
For professional medical attention.
Emergency contacts:
• Medical emergency: +52 984 873 1233
• Paediatrician: +52 984 873 1233
• Dental emergencies: +52 984 873 1233
• Burn center: +52 984 873 1233
• Vaccination center: +52 984 873 1233
• Poison center: +52 984 873 1233
• Police: +52 984 877 3340
National emergency numbers:
• Police: 911
• Fire: 911
• Ambulance: 911
On premise medical center:
• Hours:
Open every day
Open all day long
• Location: Lobby
Closest medical center:
Name: Hospital Costamed
Phone: +52 984 803 7777
Book an appointment: Online here
Address: Hospital COSTAMED Playa del Carmen, Ejidal, 77712 Playa del Carmen, Q.R., Mexico
directions here
Closest pharmacy:
Name: Farmacias del Ahorro
Phone: +52 984 879 4204
Book an appointment: Online here
Address: 50 Avenida Norte Mza 311 Zona 1 Lote 78, Ejidal, 77712 Q.R.
directions here
Closest pharmacy 24/7:
Name: Farmacias del Ahorro Pelicanos
Phone: +52 984 879 4204
Book an appointment: Online here
Address: 10 Avenida Norte s/n, Centro, 77710 Playa del Carmen, Q.R., Mexico
directions here
Closest hospital:
Name: Hospital Costamed
Phone: +52 984 803 7777
Book an appointment: Online here
Address: Hospital COSTAMED Playa del Carmen, Ejidal, Playa del Carmen, Quintana Roo, Mexico
directions here
Find a specialist:
Locate a doctor via:
• Web App: Link
• Apple Store: Link
• Play Store: Link
Concierge :
• Available: 24/7.
• Clefs d'Or member: No.
Please send us an email at socialmedia1@thereefresorts.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address
We have an ATM at the property.
The closest exchange office is located at:
• CI Banco
Av. 10 Sur No. 1 Local 8, Playacar Plaza Antigua, Calica, 77710 Playa del Carmen, Q.R.
Walking - 24 mn -
Directions
We do accept deliveries up to 10 KG. Make sure to have your parcel delivered at this address:
P.º Xaman - Ha, Playacar, 77717 Playa del Carmen, Q.R., Mexico
To request an invoice, please send an email to: socialmedia1@thereefresorts.com with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
Online accommodation rates are displayed in MXN, USD, EUR.
To change currency, enter our reservation tool and look for the currency selector (usually on the top right area of the page).
At the property, we accept payments in USD, MXN.
Invoices are available in MXN.
Here are some approximate taxi fares and time ranges
• Cancun Airport 90 USD, 50mn.
• Juarez Avenue (downtown) 6 USD, 10mn.
• Coco Bongo, Walmart, Quinta Alegria 8 USD, 15mn.
• The Reef Coco Beach 9 USD, 20mn.
• Inside Playacar area 5 USD, 10mn.
• Plaza las americas 10 USD, 25mn.
• Tulum ruins 45 USD, 50mn.
• Puerto Morelos downtown 35 USD, 40mn.
• Puerto Juarez (Ferry to Isla Mujeres) 60 USD, 70mn.
• Xel Ha Park Quintana Roo 190 USD, 46mn.
To reserve a taxi, please send an email to: reservationsreef@thereefresorts.com with the following information:
• Phone number
• Email address
• Date
• Destination
• Pick-up address
To see our flight + hotel packages
1- Go to our website: click here
2- Click on "Book now" on the top right hand-corner
3- Select Hotel+Air and input your travel details (date, hotel…)
We are sorry, we do not have any coworking spaces.
Our entertainment team does activities during the day for adults and kids. Nightly shows take place during the week with a different program each day.
We are sorry, but we do not take reservations.
Guests of one resort do not have access to other sister properties.
We are family friendly.
Family rooms for 3 people or more:
• Superior Room 2 Double Beds Max 2 adults + 2 kids
• Superior Room 1 King Bed Max 2 adults + 2 kids
• Premium Room 2 Double Beds Max 2 adults + 2 kids
• Premium Room 1 King Bed Max 2 adults + 2 kids
For larger families, it is possible to book several rooms.
• Smoking is not permitted anywhere at the hotel; this includes tobacco products, e-cigarettes, cigar, shisha and any other items that produce smoke or vapor
• Smoking is permitted outside - in front of the property
• Rooms are not equipped with smoke detectors
All of our bathrooms are equipped with:
Hair dryer, towels, bathrobe, soap, shower gel, shampoo, hair conditioner, cotton swabs, bidet and pool towels
Upon request:
• For free:
Hairbrush
Not available:
Bedroom slippers, toothbrush, toothpaste, shower cap, magnifying mirror and beach towels
Superior Room 2 Double Beds have a shower.
Superior Room 1 King Bed have a shower.
Premium Room 1 King Bed have a shower.
Bed guards for children are not available.
We are sorry, for safety reasons we cannot add extra beds.
The rooms that offer twin/split bed options are Superior Room 1 King Bed, Premium Room 2 Double Beds and Premium Room 1 King Bed.
Our rooms are not equipped with a kitchen area.
Available in the room: Iron & ironing board.
Not available: Clothes steamer.
To ensure maximum security for your personal belongings, you will find a safe in each room, the service is free of charge.
Electrical setting: 110-127V
Electric plug socket types available:
• A: Canada, Central America, Japan, USA
• B: Canada, Central America, Japan, USA
Digital plug in room:
• USB: No
• USB C: No
• Electric adapters: not available
• Phone charger: not available
Closest shop:
• ISHOP Mixup PASEO DEL CARMEN
• 1.3 KM CENTRO PASEO DEL CARMEN. AV 10 SUR CON 1ST SUR S/N LOT 8 LOCAL 62 CENTRO 77710, PLAYA DEL CARMEN MEXICO
• +52 980 301 2384
See our welcome tray options below:
Lobby:
• For Free: Nespresso, Espresso machine, Coffee machine, Nescafé, Coffee pods, Instant coffee, Mineral water, Kettle, Tea bags, Chocolate powder, Milk, Milk powder, Sugar, Biscuits
• Not available: Fruits
Superior Room 2 Double Beds, Superior Room 1 King Bed:
• Not available: Mineral water
• Welcome tray refill: supplied on arrival only
Premium Room 2 Double Beds, Premium Room 1 King Bed:
• For Free: Coffee machine, Instant coffee
• Not available: Nespresso, Mineral water
• Welcome tray refill: daily
All accommodations:
Minibar
• Available for free
• Temperature: 15°C/59°F, Capacity 10 L
• Freezer: Yes
• Refill: Daily
Available for free
• Soft drinks
• Champagne
Balcony not available.
All our rooms are garden view. The hotel counts with very few ocean view rooms therefore upgrades available upon arrival on request.
All our accommodations are equipped with a TV set.
Programs available in: English and Spanish.
No streaming service available in our accommodations.
Connectivity: HDMI.
To view photos of the establishment, please click on this LINK.
For information about our job offer, send an email to jefepersonal@thereefresorts.com
If you would like to do your internship with us, please send an email to jquinones@thereefresorts.com
Our team speaks English and Spanish.
Pets are not accepted at the hotel (even certified emotional support animals and service/ assistance animals cannot be accepted)
We care about the environment, that's why we have recycling programs for solid waste, oil management and in addition we have technologies that reduce energy consumption within our Resorts.
I don't have information about the hotel's map/layout or floor plans.
For more information, please contact our marketing department: socialmedia@thereefresorts.com
Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash only.
To make the reservation it is NOT necessary to add the ID number.
At check-in, it is mandatory to present the INE/passport/visa.
The passport/visa must be valid for the entire stay in Mexico.
For more information about passport/visa you can access Migración México.
For official government info, click HERE.
In case you need a visa, the confirmation email sent at the time of booking is the document to be used to prove your reservation.
Married and unmarried couples and partnerships are welcome to share a room.
Our property ensures that everyone is made to feel welcome regardless of marital status and LGBTQA+ inclusive.
VISITORS ARE ONLY ALLOWED IF PURCHARCHED A DAY PASS OR A NIGHT PASS
Take a look at our list of bars
Azul 48:
• Pool bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 11:00 to 18:00
• Open for hotel residents only
• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour
- Click here for more details
Papo´s Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 18:00 to 02:00
• Open for hotel residents only
• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: Pool (Billards)
• No happy hour
La Chiquita:
• Cocktail bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 10:00 to 17:00
• Open for hotel residents only
• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• No live entertainment
• No dress code is required
• No happy hour
Nico´s Lounge Bar:
• Lounge bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 12:00 to 00:00
• Open for hotel residents only
• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour
La Cascada:
• Lobby bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 12:00 to 22:00
• Open for hotel residents only
• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: TV
• No happy hour
• Azul 48:
We are sorry, but we do not take reservations.
• Papo´s Bar:
We are sorry, but we do not take reservations.
• La Chiquita:
We are sorry, but we do not take reservations.
• Nico´s Lounge Bar:
We are sorry, but we do not take reservations.
• La Cascada:
We are sorry, but we do not take reservations.
Available for free:
• Bathroom towels
changed every day
Our spa is open to the public every day from 8 am to 9 pm. Services that we offer are: massages, facials, body, exfoliations, temazcal ceremony and yoga classes.
More details & price list visit this link: here
To book a service please contact us here : spa.ome@thereefresorts.com /Direct number +52 984 873 4120.
• Spa 1
No time limit
Open all year
Open every day
There are no specified spa times for guests, no women-only hours and no children hours.
Take a look at our racket sports activities:
Tennis
• Court rates: Free access
• Surface: Hard court
• Rackets: adults
• Private lesson: not available
Table tennis
• Rackets: available
Yoga classes take place every day with our spa staff at the beach and cenote area area in the morning and in the afternoon.
Click here for more details
Definitely, we have a gym.
- Location: Main hallway that leads to the pool
- Open every day
06:00 - 22:00
- Minimum age 15 year(s)
- People under the age of 13 must always be accompanied by an adult
- No time limit
Access is free for hotel residents
- Pets are not allowed in this area
- The gym is open to the public.
- The gym is equipped with:
• Treadmill
• Elliptical bike
• Rowing machine
- Facilities available at the gym:
• Showers
• Lockers
• Towels
- Membership: Link
- More info here
We are sorry, but we do not take reservations
Unfortunately, we don't have a rooftop
We are sorry but there is no lift.
Our property has 3 floors.
Single: Any floor
Double: Any floor
Triple: Any floor
Family: Any floor
Unfortunately we do not have the right infrastructure for wheelchair access.
For more details on our infrastructure, please contact us by email at socialmedia1@thereefresorts.com.
Have a look at our swimming pool details below:
•Swimming pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Non-heated
- No age restriction
- Size: L:6 M, W:18 M, D:1.5 M
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 63 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
• Swimming pool
Open all year
Open every day
Hours: 08:00 - 20:00
• Chulavista, Botticelli, Terraza Grill and Deli:
To make a restaurant reservation, please send an email to: reservationsreef@thereefresorts.com with the following information:
• Restaurant name
• Date
• Time
• Number of guests
• Reservation/ Booking number (if you have one)
• Phone number
• Email address
For specific dietary requirements, please contact us directly.
• Chulavista
This restaurant does not have a Michelin rating
• Botticelli
This restaurant does not have a Michelin rating
• Terraza Grill
This restaurant does not have a Michelin rating
• Deli
This restaurant does not have a Michelin rating
We are sorry, we do not offer brunch
We recommend these restaurants for brunch:
• Irene
Quinta Avenida 8a, Centro, 77710 Playa del Carmen, Q.R., México
Details - Directions
• Yomiii
Calle 25 Sur, Ejidal, Playa del Carmen, Q.R., México
Details - Directions
We do not serve afternoon tea in our hotel.
During New Years' Eve we have activities taking place besides nightly special shows and a unique dinner on the 31st. For more information please email our Guest Service at guestservice@thereefresorts.com
To see our Valentine's day offer click on the link below:
Hotel special offer: Click here.
This is our address
P.º Xaman - Ha, Playacar, 77717 Playa del Carmen, Q.R., Mexico.
Click on DETAILS to see it on the map
We are located 4.0 km from the city center.
• Walking, directions here
We are sorry we don't sell metro/bus tickets. You can buy them at the closest metro station or directly on the bus
You can also buy them at:
• ADO
Ado playa del carmen centro, Gonzalo Guerrero, Playa del Carmen, Q.R., México
Details - Directions
We have a PADI dive center with courses and excursions to dive sites in Playa Del Carmen and Cozumel.
Direct contact: info@thereefmarina.com
For more info, click HERE.
Our establishment does not have a golf course, the closest is the
• Hard Rock Campo de Golf, Paseo Xaman - Ha, Playacar, 77717 Playa del Carmen, Q.R., México
The distance is 2 m from the property
Directions.
La Joya salon is the perfect place to celebrate any type of event: gala dinner, cocktail, theme party.
Max. Cap. 350 PAX
• For more info, click HERE.
For event quotes, you can contact our groups team.
To plan a celebration, please send an email to: socialmedia1@thereefresorts.com with the following information:
• Date
• Event name
• Number of attendees
• Number of accommodation (if needed)
• Phone number
• Email address