Book Direct Benefits | The Reef Playacar| Best deals in Playa del Carmen


Why Book Directly With Us?

  • Free Round Trip Airport transportation* with a minimum of 5 nights stay. *Only for all inclusive packages *Not applicable for packages via exclusive insider rate, mobile booking & hotel + Trip package. *Airport-Hotel trip only available when booked with min 48 hrs before arrival *Free shuttle for adults only, kids have extra cost.
  • 2x1 Chichen Itza Tour - buy one and get one for free. Rates for children: 0-4 are free, 5-12 are $62.49 USD, and 13 and up are $125 USD. Blackout dates may apply during holiday season.
  • 2x1 in our Spa services.
  • Flexible cancelation policies. Cancel 24 hours before arrival to avoid a 1 night penalty fee or 1 night no show fee.
  • Book now and pay upon arrival. You will be charged for your complete stay on your day of arrival to the hotel. You could pay in advance, if you would prefer. Please contact with your name, and confirmation number and we are more than happy to get a different payment option arranged.
  • Bottle of wine upon arrival (for all-inclusive rates).
  • Early checkin / Late checkout (upon availability).
  • High speed WiFi.
  • Best Rate Guarantee. Always find the lowest rates on our website. Find a lower rate? We’ll match it!
  • Stay at 1 and Play at 2! Enjoy a Premium all-inclusive access to our sister beach Resort The Reef Coco Beach. Free shuttle service for all-inclusive rates (Upon availability).

Best Rate Guarantee

If you find a better rate elsewhere within 24 hours of your booking, let us know and we will match it!

* Restrictions apply.



This guarantee does not apply to:

  • To match the rates we need you to provide the following information: link to the website where we can see total amount including taxes, people travelling, hotel, plan selected (all inclusive or breakfast only) and travelling dates. Without this we would not be able to verify the information and match the Price if applies.
  • We will not match any rate that comes from the following websites: and
  • Screenshots or other similarly produced images will not be accepted.
  • Rates on “Opaque” websites where the hotel brand and specific hotel are not known until the booking is made (E.G.,
  • Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services amenities. 
  • Unpublished negotiated rates with corporations, travel agencies, groups, associations.
  • Rates that are not publically available such as employee, offline wholesale/FIT, pre-paid rates, vouchers, electronic vouchers, group or other negotiated rates. 
  • Reservations made within 24 hours before arrival.
  • Rate disparities due to fluctuations in the currency exchange rates. 
  • Rate matches do not include the book direct benefit of the free Round Trip Airport Transportation.