The Reef Playacar | Book Direct Benefits | Best deals in Playa del Carmen


Why Book Directly With Us?

  • Image icon of Chichen-itza at The Reef Playacar
    Chichen Itza Tour. Buy 1 and 2nd person 50% off. Regular price: $139 USD. The second person pays half the regular price.
  • Icon of 2x1 ATV Tour on The Reef Playacar
    2x1 ATV, zip-lines & cenote Tour. Buy 1 & get 1 for free. 2 PAX for $109 USD + $10 USD of transportation per person.
  • Image icon of dining at The Reef Resorts
    2x1 Romantic Dinner on the Beach. Buy one dinner & get the second one for free.
  • Image icon of a drink glass at The Reef Playacar
    Bottle of wine upon arrival for all-inclusive rates.
  • Image icon of calendar and clock at The Reef Playacar
    Flexible cancellation policies: June 1- Dec 23, 2022 Cancellation 48 hours before has a penalty of 1 night. Dec 24, 2022 - Jan 2, 2023* Cancellation 14 days before arrival has a penalty of 50% of stay. * Payment policy: Charge of 50% of the stay 14 days before arrival.
  • Image icon of dollar sign at The Reef Playacar
    Book now and pay upon arrival. At the time of booking your stay will not be charged since it is paid at check-in. If you want to pay after booking please send an email to with your full name, confirmation number and dates of stay to assist you.
  • Image icon of clock at The Reef Playacar
    Early check-in/ Late check-out subject to availability.
  • Image icon of Wi-Fi at The Reef Playacar
    High speed WiFi.
  • Icon image of book direct offer at The Reef Playacar
    Best Rate Guarantee* Always find the lowest rates on our website. Find a lower rate? We’ll match it! Check out all the details below
  • Image icon of massage at The Reef Resorts
    2x1 in 50-minute swedish massages at the Ome Spa.
  • Image icon of hotel building at The Reef Playacar
    Stay at 1 and Play at 2! Enjoy a Premium all-inclusive access to our sister beach Resort The Reef Coco Beach. Free shuttle service for all-inclusive packages (Subject to availability) (Only aplicable for All Inclusive packages, not applicable for B&B rates).

Best Rate Guarantee

If you find a better rate on a different website other than within 24 hours of your booking, contact us and we will assist you.

To verify if it is possible to match the rate we need you to please provide the following information:

  • Link to the website where we can see and verify the total amount in USD including taxes. 
  • Amount of people travelling. If there are kids, please specify how many and their age.
  • Travelling dates (day, month and year)
  • Hotel
  • Plan selected (All Inclusive or Breakfast Only)
  • Room selected

Without all these information it would not be possible to proceed with the verification of the booking.


This guarantee does not apply to:

  • We will pricematch with legal authorized travel industry companies that are working with The Reef Resorts. Restrictions apply.

  • We can not pricematch any package price if booked with a 3rd party including a free night special.

  • We can not pricematch any package price if booked with a 3rd party not recognized neither authorized to sell one of our Reef Resorts.

  • We can not pricematch any package price if booked via a membership, reward program or any other affiliation with discounted packages.

  • Bookings made past 24 hours will not apply to make a price match. 

  • We will not match rates from the following websites: and

  • Price match does not include the complimentary shuttle service from the airport. 

  • Screenshots or produced images will not be accepted.

  • Rates that do not specify the brand nor the hotel until the booking is made will not be accepted (eg: or

  • Quotations that include air, car rental, taxis, service charges, meails, coupons, parking or other services amenities do not apply for the price match.

  • Rates that are not publically available such as: employee rates, offline wholesale/FIT rates, pre-paid rates, vouchers, electronic vouchers, group rates or other negotiated rates will not be accepted.

  • Reservations that have been done within 24 hours before arrival do not apply for the price match.

  • Bookings with a rate disparitie due to fluctuation in the currency exchange rate will not be considered.