Book Direct Benefits | The Reef Playacar| Best deals in Playa del Carmen


Why Book Directly With Us?

  • Image icon of taxi car at The Reef Playacar
    Free Round Trip Airport transportation* with a minimum of 5 nights stay. *Only for all inclusive packages *Not applicable for packages via exclusive insider rate, mobile booking & hotel + Trip package. *Airport-Hotel trip only available when booked with min 48 hrs before arrival *Free shuttle for adults only, kids have extra cost.
  • Image icon of Chichen-itza at The Reef Playacar
    2x1 Chichen Itza Tour - buy one and get one for free. Rates for children: 0-4 are free, 5-12 are $62.49 USD, and 13 and up are $125 USD. Blackout dates may apply during holiday season.
  • Image icon of lotus flower at The Reef Playacar
    2x1 in our Spa services.
  • Image icon of calendar and clock at The Reef Playacar
    Flexible cancelation policies. Cancel 24 hours before arrival to avoid a 1 night penalty fee or 1 night no show fee.
  • Image icon of dollar sign at The Reef Playacar
    Book now and pay upon arrival. You will be charged for your complete stay on your day of arrival to the hotel. You could pay in advance, if you would prefer. Please contact with your name, and confirmation number and we are more than happy to get a different payment option arranged.
  • Image icon of a drink glass at The Reef Playacar
    Bottle of wine upon arrival (for all-inclusive rates).
  • Image icon of clock at The Reef Playacar
    Early checkin / Late checkout (upon availability).
  • Image icon of Wi-Fi at The Reef Playacar
    High speed WiFi.
  • Icon image of book direct offer at The Reef Playacar
    Best Rate Guarantee. Always find the lowest rates on our website. Find a lower rate? We’ll match it!
  • Image icon of hotel building at The Reef Playacar
    Stay at 1 and Play at 2! Enjoy a Premium all-inclusive access to our sister beach Resort The Reef Coco Beach. Free shuttle service for all-inclusive rates (Upon availability).

Best Rate Guarantee

If you find a better rate on a different website other than within 24 hours of your booking, contact us and we will assist you.

To verify if it is possible to match the rate we need you to please provide the following information:

  • Link to the website where we can see and verify the total amount in USD including taxes. 
  • Amount of people travelling. If there are kids, please specify how many and their age.
  • Travelling dates (day, month and year)
  • Hotel
  • Plan selected (All Inclusive or Breakfast Only)
  • Room selected

Without all these information it would not be possible to proceed with the verification of the booking.


This guarantee does not apply to:

  • We will pricematch with legal authorized travel industry companies that are working with The Reef Resorts. Restrictions apply.

  • We can not pricematch any package price if booked with a 3rd party including a free night special.

  • We can not pricematch any package price if booked with a 3rd party not recognized neither authorized to sell one of our Reef Resorts.

  • We can not pricematch any package price if booked via a membership, reward program or any other affiliation with discounted packages.

  • Bookings made past 24 hours will not apply to make a price match. 

  • We will not match rates from the following websites: and

  • Price match does not include the complimentary shuttle service from the airport. 

  • Screenshots or produced images will not be accepted.

  • Rates that do not specify the brand nor the hotel until the booking is made will not be accepted (eg: or

  • Quotations that include air, car rental, taxis, service charges, meails, coupons, parking or other services amenities do not apply for the price match.

  • Rates that are not publically available such as: employee rates, offline wholesale/FIT rates, pre-paid rates, vouchers, electronic vouchers, group rates or other negotiated rates will not be accepted.

  • Reservations that have been done within 24 hours before arrival do not apply for the price match.

  • Bookings with a rate disparitie due to fluctuation in the currency exchange rate will not be considered.