Concerned about your well being, The Reef Playacar does not want its future guests to worry, cancel or stress planning their well deserved vacations in Playa del Carmen and the Riviera Maya, that is why it offers the following information for your consideration.
IMPORTANT DETAILS :
The Reef Resorts & The Reef Playacar will not accept any responsibility for anything related to COVID-19 tests that the guest takes at any other local clinic. The responsibility is entirely that of the guest and the outside facility providing the service.
The Reef Awareness Program is a complete quality, safety and hygiene program that addresses every aspects of both resort operations and guest experience, everything from arrival all the way through to departure.
We are excited to welcome you back to your second home and proud of the high quality, safety and hygiene standards that The Reef Playacar employ as evidenced by the Cristal International Standards R, one of the industry’s highest-level certifications, verifying best-of-processes for quality and safety.
The Reef Awareness Program is an important expression of our purpose to care for people so they can be their best-now and in the future. While we continue to evolve and enhance our safety and cleanliness protocols, here are some new measures you may see at The Reef Playacar.
In accordance with government regulations to decrease the transmission of coronavirus (COVID-19), this property may request additional documentation from guests to verify their identity, travel itinerary and other relevant information during the dates these regulations exist.
In response to COVID-19, this property applies additional health and safety measures at this time.
Due to COVID-19 this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
- Flexible cancellation policy depending on Travel Dates.
- If you book with a travel Agency please make sure you check directly with them their cancellation policies.