Frequently Asked Questions

We offer three different plans:
Only breakfast
Superior all inclusive
Premium all inclusive. The last package is the one that includes access to all bars and restaurants from The Reef Playacar and The Reef Coco Beach. The cost to upgrade from the only breakfast to all inclusive Superior is $40 USD per adult per night and $60 USD per adult per night for the Premium package.

To reach the hotel staff, please find the details for each department below:

Reception
Email: socialmedia1@thereefresorts.com
Phone: +52 984 877 2880
Toll-Free #: Not available
SMS: Not available

Concierge
Email: socialmedia1@thereefresorts.com
Phone: +52 984 877 2880
Toll-Free #: Not available
SMS: Not available

Events
Email: groups@thereefresorts.com
Phone: +52 984 877 2880
Toll-Free #: Not available
SMS: Not available

Spa
Email: guestservice1@thereefresorts.com
Phone: +52 984 877 2880
Toll-Free #: Not available
SMS: Not available

To submit your feedback, please send an email to: socialmedia1@thereefresorts.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Our nautical center is open all year.
- Available for free: Catamaran, Paddle board, Sailboat and Kayak.
- Snorkerling starting from 50 USD per hour.
- Waterski starting from 100 USD per hour.

Kids and teens are welcome:
- Babies stay for free 0-3 y/o
- Kids price 4-12 y/o (50% of adult price)
- Adult price from 13 y/o

We have a kids club within the facilities in which our entertainment team carries out different activities for children. This has no cost and it is open from 9 am to 5 pm for children from 4 to 12 years old.

Please send an email to: socialmedia1@thereefresorts.com and reservationsreef@thereefresorts.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address

The day pass costs $1,500 MXN ($96 USD aprox) per adult and $750 MXN per kid (from 4 to 12 years old). By paying this amount you will be able to enjoy the all-inclusive plan (food & drinks), beach access, pool access, gym, daily activities, and sun beds from 9 am until 5 pm.

To visit us, you don't need to book in advance.

We offer private transportation service for an extra cost.

Definitely, Reef Coco Beach Playa del Carmen has 5 restaurants:

Restaurant Miramar:
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:30 to 03:00.
• Dinner: from 18:30 to 22:00.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
Restaurant Miramar menu
Restaurant Miramar website

Restaurant Samurai:
• Japanese, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 22:00.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Business Casual
• For Her: Smart trousers, elegant blouse or top, casual skirt, smart heels or flat shoes.
• For Him: Trousers, polo shirt, collared shirt, smart shoes.
Restaurant Samurai menu

Restaurant Rosinella:
• Italian, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 18:30 to 22:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).
Restaurant Rosinella menu
Restaurant Rosinella website

Restaurant Sabor Latino:
• Mexican, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 18:30 to 22:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).
Restaurant Sabor Latino menu

Restaurant El Palmar:
• International, Fast Food
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 11:00 to 19:00.
• Dinner: from 22:30 to 02:00.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 30 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
Restaurant El Palmar menu
Restaurant El Palmar website

We have a beachfront location.
We have our own private beach and it is patrolled by lifeguards.
The beach is seaweed free .

Come along on one of the best excursions and tours around the area.

Direct reservations through our website:
- You will receive a confirmation email with letter C and numbers.
- Check your spam folder if you haven't received it, if you can't find it, please contact us.

Reservations through agencies:
Contact the agency directly (Booking, Expedia, Despegar, etc.).

Adjoining rooms are subject upon availability. After booking please contact our Reception Manager to recepcion1@thereefresorts.com to request them and we will do our utmost to meet your expectations.

We are able to offer you various special offers. 
To have a look at our special offers, click here .

We offer the transfer service at an extra cost.
To request a quotation and book please use the following links

Reef Playacar here

Reef 28 here

Reef Coco Beach here

Have a look at our swimming pool details below:
•Swimming pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Non-heated
- No age restriction
- Size: L:16 M, W:6 M, D:133 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 65 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed

We have 196 rooms.
(Room types for maximum 2 pax)

Superior Room Garden View: 196 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 bathroom with WC
• Equipment: TV

In room smoking is not allowed

Superior Room Pool View: 196 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: TV

In room smoking is not allowed

Premium Room Garden View: 196 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: TV

In room smoking is not allowed

Premium Room Partial Ocean View: 10 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: , 1 bathroom with WC
• Equipment: TV

In room smoking is not allowed

If you booked directly on the hotel website, you can modify your reservation by clicking on the "modify reservation" option that can be found in your confirmation email.

If you booked via a third party, please manage your reservation with them directly as we are not able to interfere with their reservations.

Our hotel is part of The Reef Resorts & Spa.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

All reservations made on our website can be cancelled.
If you want to know more about our cancellation policies you can click here

If you have booked directly on the hotel website, you will be able to cancel by selecting the option "cancel reservation" from your confirmation email.
If you have booked with a travel agency please contact them directly to manage your reservation as we are not able to cancel it.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe
- Wi-Fi

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We guarantee the best price for direct bookings.
If you find a lower rate elsewhere, we’ll match it.
Additionally, you'll enjoy all the benefits of booking directly.

To qualify for a price match, the rate must:
• Apply to the same accommodation
• Have the same cancellation policy
• Be a public rate that is viewable and bookable by anyone

Would you like to request a price match?

We are open all year round.
The property is not undergoing renovations, nor are any planned at this time.

We offer special rates for travel agents, please email us to mexico@thereefresorts.com and Zouhaila will assist you.

To request a room upgrade, please send an email to: socialmedia1@thereefresorts.com with the following information:
• Preferred room type
• Booking source (Direct, Booking.com, etc)
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

-There is no specific discount for long stays
-There is no maximum length of stay

We do not offer any specific discount for early bookings.

To enjoy a day in our hotel with everything included it you don't need to book in advanced. Please visit us the day you wish and pay upon arrival.

Depending on the rate you select, payment will either be upon reservation or check-in.
Credit Card is not mandatory during the reservation request.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
All means of payment not listed above are considered unacceptable.
• You need a valid credit or debit card as a guarantee to book your stay online. If you do not have a credit or a debit card, please get in touch with us.
• We do not require a security deposit.
• We do not accept installment payments.
• We do not accept payments made for someone else.

You are welcome to check in anytime after 15:00.
We can offer you an early check-in from 11:00 for 60 USD per room
Guests who arrive early can use our facilities free of charge before check-in.

All reservations with a valid email address will receive a link to check in prior to arrival at the hotel.

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 16:00, subject to availability.
The price is 60 USD per room.
Guests can use our facilities free of charge even after check-out.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

The front desk is open 24/7

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Miramar.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

Breakfast is included in your rate.
We do not accept external visitors for breakfast.

Have a look at our breakfast menu here .

We are sorry, but we do not take reservations

We offer continental breakfast.
See menu items below:
. Breads & cakes: bagels, baguette, muffins, pancakes, pastries.
. Eggs: boiled eggs, fried eggs, omelettes.
. Cereals: cereals, granola.
. Fruits & vegetables: baked beans, fresh fruits, salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, coffee, fruit juice, hot chocolate.
. Others: jams.

Breakfast is not refundable

We are able to accommodate the following dietary requirements for breakfast.

Available at all times:
Almond-free, dairy-free and egg-free.

Available upon request (let us know at check-in):
Vegan, gluten-free, nut-free, organic, peanut-free, seafood-free, sesame-free, soy-free and vegetarian.

Not available on our menu:
Mehadrin Kosher, halal, hypoallergenic, kosher and low carb.

We have a free and secure parking lot.
(Max vehicle height accepted: 300 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• Calle 38 norte, esquina con, 10 Avenida Nte. Col, Gonzalo Guerrero, 77720 Playa del Carmen, Q.R., México

Bike parking:
We do not have a bike parking area in the property.

We are sorry, but we do not take reservations

Grand Marina is 24km
How to reach --> here

We don't provide room service.

Wifi is available at the property.
• Standard wifi: Free.
• There is no high-speed internet available.
• Allowed for an unlimited number of devices.
• The network is secured.
• Pool area included.
• Beach area not included.
• There is no ethernet connection.
• Both 4G and 5G networks are also available.
• Complementary smartphones are not available.
Wi-Fi access is complimentary for all our guests. The password will be provided by our front desk staff upon check-in.

We are able to accommodate special requests
The following items are available:
- Champagne
- Prosecco
- Flowers
- Rose petals
- Balloons
- Wedding night
- Wine
- Birthday cake
- Decoration
- Cake
- Chocolate
- Cheese tray
- Fruit basket

Babies are welcome.
We are able to provide you the following items:
• Baby cot (free of charge)
• High chair

We are sorry, but we do not take reservations .

We offer a babysitting service
• Price: 15 USD /hour

We are able to provide you with a first aid kit, please contact the front desk for details.
For professional medical attention.

Emergency contacts:
• Medical emergency: +52 984 873 1233
• Paediatrician: +52 984 873 1233
• Dental emergencies: +52 984 873 1233
• Burn center: +52 984 873 1233
• Vaccination center: +52 984 873 1233
• Poison center: +52 984 873 1233
• Police: +52 984 877 3340

National emergency numbers:
• Police: 911
• Fire: 911
• Ambulance: 911

Closest medical center:
Name: Hospital Costa Med
Phone: +52 984 803 7777
Book an appointment: Online here
Address: Hospital COSTAMED Playa del Carmen, Ejidal, 77712 Playa del Carmen, Q.R., México
directions here

Closest pharmacy:
Name: Farmacias del Ahorro
Phone: +52 984 879 4204
Book an appointment: Online here
Address: 10 Avenida Norte s/n, Centro, 77710 Playa del Carmen, Q.R., México
directions here

Closest pharmacy 24/7:
Name: Farmacias del Ahorro
Phone: +52 984 879 4204
Book an appointment: Online here
Address: 10 Avenida Norte s/n, Centro, 77710 Playa del Carmen, Q.R., México
directions here

Closest hospital:
Name: Hospital Costamed
Phone: +52 984 803 7777
Book an appointment: Online here
Address: Hospital COSTAMED Playa del Carmen, Ejidal, 77712 Playa del Carmen, Q.R., México
directions here

Find a specialist:
Locate a doctor via:
• Web App: Link
• Apple Store: Link
• Play Store: Link

Concierge :
• Available: 24/7.
• Clefs d'Or member: No.

Please send us an email at socialmedia1@thereefresorts.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

The closest ATM and currency exchange office are located at:
• CI Banco
  CIBanco Plaza Tendenza, Centro, 77710 Playa del Carmen, Q.R., México
  Walking - 26 mn -
  Directions
• CI BANCO
  CIBanco Plaza Tendenza, Centro, 77710 Playa del Carmen, Q.R., México
  Walking - 26 mn -
  Directions

We do accept deliveries up to 10 KG. Make sure to have your parcel delivered at this address:
Región 6, Calle Flamingo Mz 7, Luis Donaldo Colosio, 77710 Playa del Carmen, Q.R., Mexico

To request an invoice, please send an email to: socialmedia1@thereefresorts.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

Online accommodation rates are displayed in MXN, USD, EUR.
To change currency, enter our reservation tool and look for the currency selector (usually on the top right area of the page).
At the property, we accept payments in USD, MXN.
Invoices are available in MXN.

Public transport options are:

Airports
• Cancun (CUN), 53 km/33 mi, directions here
• Tulum (TQO), 106 km/66 mi, directions here

Train stations
• Tren Maya, 63 km/39 mi, directions here

Here are some approximate taxi fares and time ranges
• Cancun Airport 50 USD, 60mn.
• Ferry to Cozumel 7 USD, 15mn.
• Paseo del Carmen and Playacar 9 USD, 15mn.
• Puerto Aventuras 24 USD, 40mn.
• Akumal beach 35 USD, 45mn.
• Puerto Morelos downtown 40 USD, 40mn.
• Puerto Juarez (Ferry to Isla Mujeres) 58 USD, 65mn.
• Xel Ha PArk Quintana Roo 190 USD, 46mn.

To see our flight + hotel packages
1- Go to our website: click here
2- Click on "Book now" on the top right hand-corner
3- Select Hotel+Air and input your travel details (date, hotel…)

Our entertainment team does activities all day long for adults and kids. Also, there are nightly shows that take place every day around the pool or at the theatre.

We are sorry, but we do not take reservations .

Our website is available in multiple languages
• English: Click here
• Español: Haga clic aquí

Please note that we currently do not have a mobile application or a timeshare website/mobile application.

Guests of one resort do not have access to other sister properties.

We are family friendly.
Family rooms for 3 people or more:
• Superior Room Garden View Max 2 adults + 2 kids
• Superior Room Pool View Max 2 adults + 2 kids
• Premium Room Garden View Max 2 adults + 2 kids
• Premium Room Partial Ocean View Max 2 adults + 2 kids
For larger families, it is possible to book several rooms.

• Smoking is not permitted anywhere at the hotel; this includes tobacco products, e-cigarettes, cigar, shisha and any other items that produce smoke or vapor
• Smoking is permitted outside - in front of the property
• Rooms are not equipped with smoke detectors

All of our bathrooms are equipped with:
Hair dryer, towels, bathrobe, soap, shower gel, shampoo, hair conditioner, cotton swabs, bidet and pool towels
Upon request:
• For free:
Hairbrush
Not available:
Bedroom slippers, toothbrush, toothpaste, shower cap, magnifying mirror and beach towels

All rooms have a shower.

We are sorry, for safety reasons we cannot add extra beds.

The rooms that offer twin/split bed options are Superior Room Pool View and Premium Room Partial Ocean View.

Our rooms are not equipped with a kitchen area.

Available in the room: Iron & ironing board.

Not available: Clothes steamer.

To ensure maximum security for your personal belongings, you will find a safe in each room, the service is free of charge.

Electrical setting: 110-127V

Electric plug socket types available:
• A: Canada, Central America, Japan, USA
• B: Canada, Central America, Japan, USA

Digital plug in room:
• USB: No
• USB C: No

• Electric adapters: not available
• Phone charger: not available

See our welcome tray options below:
Lobby:
• For Free: Nespresso, Espresso machine, Coffee machine, Nescafé, Coffee pods, Instant coffee, Kettle, Tea bags, Chocolate powder, Milk, Milk powder, Sugar, Biscuits

Superior Room Garden View, Superior Room Pool View:
• Not available: Mineral water
• Welcome tray refill: supplied on arrival only

Premium Room Garden View, Premium Room Partial Ocean View:
• For Free: Coffee machine, Instant coffee
• Not available: Nespresso, Espresso machine, Mineral water
• Welcome tray refill: daily

Superior Room Garden View and Superior Room Pool View:
Minibar
• Temperature: 15°C/59°F, Capacity 10 L

Premium Room Garden View and Premium Room Partial Ocean View:
Minibar
• Available for free
• Temperature: 15°C/59°F, Capacity 10 L
• Freezer: Yes
• Refill: Daily
Available for free
• Soft drinks
• Champagne

Balcony not available.

Room views are: pool view, partial ocean view and garden view. As the hotel is u shape and the siwmming pool is right in the middle, all rooms have a balcony that will have a pool view.

All our accommodations are equipped with a TV set.

Programs available in: English and Spanish.

No streaming service available in our accommodations.

Connectivity: HDMI.

To view photos of the establishment, please click on this LINK.

For information about our job offer, send an email to jefepersonal@thereefresorts.com

If you would like to do your internship with us, please send an email to jquinones@thereefresorts.com

Our team speaks English and Spanish.

Pets are not accepted at the hotel (even certified emotional support animals and service/ assistance animals cannot be accepted)

We care about the environment, that's why we have recycling programs for solid waste, oil management and in addition we have technologies that reduce energy consumption within our Resorts.

I don't have information about the hotel's map/layout or floor plans.

For more information, please contact our marketing department: socialmedia@thereefresorts.com

You can find us on the following platforms:
• Instagram: Click here
• Facebook: Click here

Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 10%
• Tips are in cash only.

To make the reservation it is NOT necessary to add the ID number.
At check-in, it is mandatory to present the INE/passport/visa.
The passport/visa must be valid for the entire stay in Mexico.
For more information about passport/visa you can access Migración México.
For official government info, click HERE.

In case you need a visa, the confirmation email sent at the time of booking is the document to be used to prove your reservation.

Married and unmarried couples and partnerships are welcome to share a room.

Our property ensures that everyone is made to feel welcome regardless of marital status and LGBTQA+ inclusive.

Take a look at our list of bars

Sports Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 10:00 to 02:00
• Open for hotel residents only

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• No live entertainment
• No dress code is required
• Free services: TV and Sports broadcast
• No happy hour

- See our drink list here
- Click here for more details

Bar & Mar :
• Lounge bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 12:00 to 23:00
• Open for hotel residents only

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• No live entertainment
• No dress code is required
• Free services: TV
• No happy hour


Azul 8:
• Pool bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 11:00 to 18:30
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• No live entertainment
• No dress code is required
• No happy hour


Tabaco & Ron:
• Lobby bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open from 10:00 to 23:00
• Open for hotel residents only

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• No live entertainment
• No dress code is required
• Free services: Swimming pool, Shower, Cabin, Sun bed and Umbrella
• No happy hour

Available for free:
• Bathroom towels
changed every day

Take a look at the spa details below:
•Spa 1:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open to public
-Reservation is mandatory
- Not provided: Bathrobe, slippers, swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.
- Facilities: Massage.

• Spa 1:
To make a spa reservation, please send an email to: guestservice1@thereefresorts.com with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number

• Spa 1
No time limit
Open all year
Open every day

There are no specified spa times for guests, no women-only hours and no children hours.

Take a look at our racket sports activities:

Tennis
• Court rates: Free access
• Surface: Hard court
• Rackets: adults
• Private lesson: not available

Table tennis
• Rackets: available

Yoga classes take place every day with our Entertainment staff at the beach area in the morning. Once in the hotel please come see them for more information.

Definitely, we have a gym.
- Location: Next to the spa
- Open every day
07:00 - 22:00

- Minimum age 15 year(s)
- People under the age of 13 must always be accompanied by an adult

- No time limit
Access is free for hotel residents

- Pets are not allowed in this area

- Our gym is not open to outside visitors.

- The gym is equipped with:
• Treadmill
• Free weights

- Facilities available at the gym:
• Showers
• Lockers
• Towels

Unfortunately, we don't have a rooftop

Our hotel is equipped with temperature regulation systems to ensure your comfort.

We have 3 floors, a lift on each floor which is fully wheelchair accessible.
Single: Any floor
Double: Any floor
Triple: Any floor
Family: Any floor

Yes, the property is wheelchair friendly.
We offer 5 fully accessible room(s).
Our wheelchair-accessible accommodations are equipped with a roll-in shower.

• Swimming pool
Open all year
Open every day
Hours: 08:00 - 20:00

Our restaurant is able to accommodate the following dietary requirements.

Available upon request (let us know at check-in):
Vegan, almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free, soy-free and vegetarian.

Not available on our menu:
Halal, hypoallergenic, kosher, low carb and organic.

We do not have any take-out offers. We would be delighted to welcome you in our restaurant.

• Miramar
This restaurant does not have a Michelin rating

• Samurai
This restaurant does not have a Michelin rating

• Rosinella
This restaurant does not have a Michelin rating

• Sabor Latino
This restaurant does not have a Michelin rating

• El Palmar
This restaurant does not have a Michelin rating

We are sorry, we do not offer brunch
We recommend these restaurants for brunch:
• Le Coq Express
   Le Coq Express, Gonzalo Guerrero, 77720 Playa del Carmen, Q.R., México
   Details - Directions
• Chez Waffle
   1 Avenida Nte. entre Calle 24 y 26, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexique
   Details - Directions

We do not serve afternoon tea in our hotel.

We are sorry, but we do not take reservations.

During Christmas Eve we have activities taking place besides nightly special shows and a unique dinner on the 24th.

During New Years' Eve we have activities taking place besides nightly special shows and a unique dinner on the 31st. For more information please email our Guest Service at guestservice@thereefresorts.com

We do not have a specific Valentine’s day offer but I can show you our best price for your dates.

This is our address
Región 6, Calle Flamingo Mz 7, Luis Donaldo Colosio, 77710 Playa del Carmen, Q.R., Mexico.
Click on DETAILS to see it on the map

We are located 0.6 km from the city center.
• Walking, directions here

We are sorry we don't sell metro/bus tickets. You can buy them at the closest metro station or directly on the bus
You can also buy them at:
• ADO
   Ado playa del carmen centro, Gonzalo Guerrero, Playa del Carmen, Q.R., México
   Details - Directions

We have a PADI dive center with courses and excursions to dive sites in Playa Del Carmen and Cozumel.

Direct contact: info@thereefmarina.com
For more info, click HERE.

All guests have access to our mini golf that is inside the hotel that kids and adults can access for free. For information regarding golf course with extra cost only for adults please email our Guest Service Manager to guestservice1@thereefresorts.com

To book a tee time, please send an email to: socialmedia1@thereefresorts.com with the following information:
• Desired date
• Time
• Number of people
• Reservation or accommodation number
• Email address
• Phone number

Los Arrecifes salon is the perfect place to celebrate any type of event: gala dinner, cocktail, theme party.
Max. Cap. 350 PAX
•For more info about our meeting rooms layout, click HERE.

We can organize birthday celebrations, weddings, bridal showers, marriage proposals, graduations, among others.
•For more info, click HERE.