Flexible cancelation policies
Cancel 24 hours before arrival to avoid a 1 night penalty fee or 1 night no show fee
Book now and pay upon arrival
You will be charged for your complete stay on your day of arrival to the hotel. You could pay in advance, if you would prefer. Please contact [email protected] with your name, and confirmation number and we are more than happy to get a different payment option arranged.
Complimentary Wi Fi in all our hotel's area (for all-inclusive package only)
Guaranteed Lower Rate
Always find the lowest rates on our website. Find a lower rate? We’ll match it!
20 USD Spa Credit Per Adult, Per Stay (for all-inclusive package only)
Late checkout (upon availability)
Glass of sparkling wine upon arrival
Free shuttle transportation
Free shuttle transportation for direct bookings with All-inclusive Rates and a minimum stay of 5 nights (for adults only and not available for Exclusive Member Rates nor with the option hotel + flight).
2x1 Chichen Itza Tour
Enjoy our offer "buy one and get one free" Chichen Itza Deluxe Tour tickets (100 USD). Rates for children 0-4 are free, 5-12 are 50 USD, and 13 and up are 100 USD. Blackout dates may apply during holiday season.
Book en The Reef Coco Beach and enjoy the free access to The Reef Playacar (for all-inclusive package only)
Price Match
Tell us about the deal you found
Best Rate Guarantee
If you find a better rate elsewhere within 24 hours of your booking, let us know and we will match it! Rates online must be publicly available and bookable on the internet at the time of verification. Screenshots or other similarly produced images will not be accepted.
NOTE: THIS GUARANTEE DOES NOT APPLY TO:
Rates on “Opapue” websites where the hotel brand and specific hotel are not known until the booking is made (E.G. Priceline.com, Hotwire.com).
Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services amenities.
Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by our hotel and a specified and limited group, and are not publically available such as employee, offline wholesale/FIT, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates.
Reservations made within 24 hours of arrival. Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.
Rate disparities due to fluctuations, rounding or differences in the currency exchange rates.
