Why Book Directly With Us?

  • Flexible cancelation policies Cancel 24 hours before arrival to avoid a 1 night penalty fee or 1 night no show fee
  • Book now and pay upon arrival You will be charged for your complete stay on your day of arrival to the hotel. You could pay in advance, if you would prefer. Please contact reservationsreef@thereefresorts.com with your name, and confirmation number at and we are more than happy to get a different payment option arranged.
  • Free hydrotherapy circuits included in our luxurious Spa (for all-inclusive package only) Valid for stay with min. of 4 nights.
  • Late checkout (depending on availability)
  • Free bottle of sparkling wine upon arrival (for all-inclusive package only) for reservations with a minimum 3-night stay
  • Free shuttle transportation with a minimum 5-night stay and only for bookings with All-inclusive Rate (not available for Exclusive Member Rates nor with the option hotel + flight)
  • Chichen Itza Tour 2X1 Buy one and get one free Chichen Itza tour tickets ($100 USD).
  • Guaranteed lower Rate Always find the lowest rates on our website. Find a lower rate? We’ll match it!
  • Stay at one, play at all! When you stay at The Reef 28 you can play at all our resorts. You will get free shuttle and all Inclusive access to Beach Clubs at our sister properties Reef Playacar & Reef Coco Beach, which includes the premium Beach Bar & Non-motorized water sports (for all-inclusive package only).

Best Rate Guarantee

If you find a better rate elsewhere within 24 hours of your booking, let us know and we will match it! Rates online must be publicly available and bookable on the internet at the time of verification. Screenshots or other similarly produced images will not be accepted.

Rates on “Opapue” websites where the hotel brand and specific hotel are not known until the booking is made (E.G. Priceline.com, Hotwire.com).
Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services amenities. 
Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by our hotel and a specified and limited group, and are not publically available such as employee, offline wholesale/FIT, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates. 
Reservations made within 24 hours of arrival. Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges. 
Rate disparities due to fluctuations, rounding or differences in the currency exchange rates.