Worth the all inclusive plan benefits
Why Book Directly With Us?
2x1 in 50-minute swedish massages at the Okom Spa.
Chichen Itza Tour. Buy 1 and 2nd person 50% off. Regular price: $149 USD. The second person pays half the regular price.
2x1 ATV & cenote Tour. Buy 1 & get 1 for free. 2 PAX for $109 USD + $13 USD of transportation per person.
2x1 Romantic Dinner on the beach. Buy one dinner & get the second one for free.
Best Rate Guarantee*. Always find the lowest rates on our website thereef28.com. Find a lower rate? We'll match it! Check out all the details below
Free hydrotherapy circuit included in our luxurious Spa. Applies only for all-inclusive packages reserved through the website thereef28.com. For more information consult our Guest service. One hydrotherapy per person per stay.
Book now and pay upon arrival. At the time of booking your stay will not be charged since it is paid at check-in. If you want to pay after booking please send an email to [email protected] with your full name, confirmation number and dates of stay to assist you.
Stay at one, play at all! When you stay at The Reef 28 you can play at all our resorts. Free shuttle service for all-inclusive packages (Subject to availability) & all Inclusive access to Beach Clubs at our sister properties The Reef Playacar & The Reef Coco Beach, which includes the premium Beach Bar & Non-motorized water sports.
Bottle of wine upon arrival. (for all-inclusive packages)
High speed WiFi.
Flexible cancellation policies: Check out all the details below
FREE Early check-in/ Late check-out (Subject to availability)
Best Rate Guarantee
If you find a better rate on a different website other than thereefresorts.com within 24 hours of your booking, contact us and we will assist you.
To verify if it is possible to match the rate we need you to please provide the following information:
- Link to the website where we can see and verify the total amount in USD including taxes.
- Amount of people travelling.
- Travelling dates (day, month and year)
- Hotel
- Plan selected (all inclusive or breakfast only)
- Room selected
Without all these information it would not be possible to proceed with the verification of the booking.
Restrictions
This guarantee does not apply to:
- We will pricematch with legal authorized travel industry companies that are working with The Reef Resorts. Restrictions apply.
- We can not pricematch any package price if booked with a 3rd party including a free night special.
- We can not pricematch any package price if booked with a 3rd party not recognized neither authorized to sell one of our Reef Resorts.
- We can not pricematch any package price if booked via a membership, reward program or any other affiliation with discounted packages.
- Bookings made past 24 hours will not apply to make a price match.
- We will not match rates from the following websites: www.reefcocobeach.com, www.reef28resort.com, www.reefplayacarresort.com,
www.vacationstoremiami.com, www.traveluro.com, www.stayforlong.com and www.destinia.com - Price match does not include the complimentary shuttle service from the airport.
- Screenshots or produced images will not be accepted.
- Rates that do not specify the brand nor the hotel until the booking is made will not be accepted (eg: Priceline.com or hotwire.com)
- Quotations that include air, car rental, taxis, service charges, meails, coupons, parking or other services amenities do not apply for the price match.
- Rates that are not publically available such as: employee rates, offline wholesale/FIT rates, pre-paid rates, vouchers, electronic vouchers, group rates or other negotiated rates will not be accepted.
- Reservations that have been done within 24 hours before arrival do not apply for the price match.
- Bookings with a rate disparitie due to fluctuation in the currency exchange rate will not be considered.
Flexible Cancellation Policies
| April 18 − Dec 23, 2023 | If you cancel 48 hours before you have a 1 night penalty |
| Dec 24, 2023 − Jan 2, 2024 | If you cancel 14 days prior to arrival, you will be charged 30% of your stay |
| Jan 3 − March 27, 2024 | If you cancel 72 hours before you have a 1 night penalty |
| March 28 − 30, 2024 | If you cancel 7 days prior to arrival, you will be charged 30% of your stay |
| March 31 − April 30, 2024 | If you cancel 72 hours before you have a 1 night penalty |
| May 1 − Dec 23, 2024 | If you cancel 48 hours before you have a 1 night penalty |
| Dec 24, 2024 − Jan 2, 2025 | If you cancel 14 days prior to arrival, you will be charged 30% of your stay |
| Jan 3 − April 17, 2025 | If you cancel 72 hours before you have a 1 night penalty |
No show policies
| April 18 − Dec 23, 2023 | If you cancel 48 hours before you have a 1 night penalty |
| Dec 24, 2023 − Jan 2, 2024 | If you cancel 14 days prior to arrival, you will be charged 30% of your stay |
| Jan 3 − March 27, 2024 | If you cancel 72 hours before you have a 1 night penalty |
| March 28 − 30, 2024 | If you cancel 7 days prior to arrival, you will be charged 30% of your stay |
| March 31 − April 30, 2024 | If you cancel 72 hours before you have a 1 night penalty |
| May 1 − Dec 23, 2024 | If you cancel 48 hours before you have a 1 night penalty |
| Dec 24, 2024 − Jan 2, 2025 | If you cancel 14 days prior to arrival, you will be charged 30% of your stay |
| Jan 3 − April 17, 2025 | If you cancel 72 hours before you have a 1 night penalty |
| NO SHOW POLICIES | |
| April 18 − Dec 23, 2023 | 1 night penalty applies |
| Dec 24, 2023 − Jan 2, 2024 | Applies 30% of the total stay as a penalty |
| Jan 3 − March 27, 2024 | 1 night penalty applies |
| March 28 − 30, 2024 | Applies 30% of the total stay as a penalty |
| March 31 − April 30, 2024 | 1 night penalty applies |
| May 1 − Dec 23, 2024 | 1 night penalty applies |
| Dec 24, 2024 − Jan 2, 2025 | Applies 30% of the total stay as a penalty |
| Jan 3 − April 17, 2025 | 1 night penalty applies |