If you find a better rate on a different website other than thereefresorts.com within 24 hours of your booking, contact us and we will assist you.
To verify if it is possible to match the rate we need you to please provide the following information:
Without all these information it would not be possible to proceed with the verification of the booking.
This guarantee does not apply to:
We will pricematch with legal authorized travel industry companies that are working with The Reef Resorts. Restrictions apply.
We can not pricematch any package price if booked with a 3rd party including a free night special.
We can not pricematch any package price if booked with a 3rd party not recognized neither authorized to sell one of our Reef Resorts.
We can not pricematch any package price if booked via a membership, reward program or any other affiliation with discounted packages.
Bookings made past 24 hours will not apply to make a price match.
We will not match rates from the following websites: www.reefcocobeach.com, www.reef28resort.com, www.reefplayacarresort.com,
www.vacationstoremiami.com, www.traveluro.com, www.stayforlong.com and www.destinia.com
Price match does not include the complimentary shuttle service from the airport.
Screenshots or produced images will not be accepted.
Rates that do not specify the brand nor the hotel until the booking is made will not be accepted (eg: Priceline.com or hotwire.com)
Quotations that include air, car rental, taxis, service charges, meails, coupons, parking or other services amenities do not apply for the price match.
Rates that are not publically available such as: employee rates, offline wholesale/FIT rates, pre-paid rates, vouchers, electronic vouchers, group rates or other negotiated rates will not be accepted.
Reservations that have been done within 24 hours before arrival do not apply for the price match.
Bookings with a rate disparitie due to fluctuation in the currency exchange rate will not be considered.
|Jan 3 − April 17, 2023||If you cancel 72 hours before you have 2 nights penalty.|
|April 18 − Dec 23, 2023||If you cancel 48 hours before arrival you have a 1 night penalty.|
|Dec 24, 2023 − Jan 2, 2024||If you cancel 14 days prior to arrival, you will be charged 50% of the stay.|
|Jan 3 − April 17, 2024||If you cancel 72 hours before arrival you have a 2 night penalty.|
|NO SHOW POLICIES|
|Jan 3 − April 17, 2023||2 nights penalty applies.|
|April 18 − Dec 23, 2023||1 night penalty applies.|
|Dec 24, 2023 − Jan 2, 2024||50% of the total stay penalty applies.|
|Jan 3 − April 17, 2024||2 nights penalty applies.|