If you find a better rate elsewhere within 24 hours of your booking, let us know and we will match it! Rates online must be publicly available and bookable on the internet at the time of verification. Screenshots or other similarly produced images will not be accepted.

NOTE: THIS GUARANTEE DOES NOT APPLY TO:
Rates on “Opapue” websites where the hotel brand and specific hotel are not known until the booking is made (E.G. Priceline.com, Hotwire.com).
Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services amenities. 
Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by our hotel and a specified and limited group, and are not publically available such as employee, offline wholesale/FIT, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates. 
Reservations made within 24 hours of arrival. Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges. 
Rate disparities due to fluctuations, rounding or differences in the currency exchange rates. 
 

Reef 28 Book Direct Benefits

• Best Rate Guarantee
• Late check out (based on availability)
• Free bottle of sparkling wine upon arrival for reservations with a minimum 3-night stay
• Free shuttle transportation to and from the airport (with a minimum 5-night stay and only for bookings with Best Available Rate)
• Chichen Itza Deluxe Tour – buy one ($119 USD) and get one free
• One free hydrotherapy circuit included in our luxurious spa
• Free shuttle and All Inclusive Access to Beach Clubs at our Sister properties Reef Playacar & Reef Coco Beach, which includes the premium Beach Bar & Non-Motorized water sports. 

Reef Playacar Book Direct Benefits

• Complimentary Wifi
• $20 USD Spa Credit Per Adult, Per Stay
• Late check out (based on availability)
• Best Rate Guarantee
• Free shuttle transportation for direct bookings with the Best Available Rate and a minimum of 5 nights (for adults only)
• Glass of sparkling wine upon arrival
• Chichen Itza Deluxe Tour – buy one ($119 USD) and get one free * Rates for children 0-4 are free, 5-12 are $75 USD, and 13 and up are $119 USD. Blackout dates my apply during holiday season. 

Reef Coco Beach Book Direct Benefits

• Complimentary Wifi
• $20 USD Spa Credit Per Adult, Per Stay
• Late check out (based on availability)
• Best Rate Guarantee
• Glass of sparkling wine upon arrival
• Enjoy All Inclusive services at our sister property when you stay with us
• Free shuttle transportation with the Best Available rate & a minimum of 5 nights (for adults only)
• Chichen Itza Deluxe Tour – buy one ($119 USD) and get one free*
• * World famous Chichen Itza Tour includes roundtrip transportation in a Mercedes Benz vehicle, access to the Ik-Kil cenote, access to Chichen Itza through a private entrance, (entrance fee to Chichen Itza Archaeological site included) Grayline Certified bi-lingual Official guide, buffet lunch (drinks not included), and free use of all Mayaland Resort facilities. Rates for children 0-4 are free, 5-12 are $75, and 13 and up are $119 USD. Blackout dates my apply during holiday season.