Frequently Asked Questions

To assist with planning your visit to The Reef 28, please find answers to our most frequently asked questions below.

DO YOU HAVE SHUTTLE SERVICE INCLUDED TO AND FROM THE CANCUN AIRPORT?

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We do not have the shuttle service included. But we can gladly help you organize it. Please send us an email to [email protected] and we will provide the necessary information.

HOW FAR ARE YOU FROM 5TH AVENUE AND HOW CAN WE GET TO IT?

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The Reef 28 is located one block away from 5th Avenue, in the middle of downtown Playa del Carmen.

IS THE HOTEL LOCATED DIRECTLY ON THE BEACH?

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The hotel is not directly on the beach, but only a one minute walk from Mamitas Beach.

The hotel provide shuttle access every hour from 9:45 am to 12:45 and from  4:20 pm to 11:00 pm  to our family orientated sister Resorts The Reef Playacar and The Reef Coco Beach, where our clients have  Premium All Inclusive access to the beach and hotel facilities

IS WI-FI INCLUDED?

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Wifi is included at our property

DO YOU HAVE A GYM ONSITE?

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We have a gym onsite where all our guests have access. The opening hours are from 6:00 a.m. until 12:00 a.m.

WHICH IS THE MAXIMUM OCCUPANCY PER ROOM?

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The maximum capacity per room is three adults. The hotel is an adults only property

WHICH ARE THE PAYMENT METHODS AVAILABLE AT THE HOTEL?

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The payment methods available at the hotel are cash (American dollars and Canadians, Euros and Mexican pesos) and credit or debit cards using American Express, Visa or Master Card.

WHICH ARE THE WATER SPORTS THAT WE CAN DO?

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Our Reef Marina located at the beach at our two sister resorts, The Reef Playacar and The Reef Coco Beach is in charge of all the aquatic activities. It provides our guests with kayaks, paddle boards, lifejackets and goggles at no surcharge. In addition, you can go on excursions or dive with our PADI certificated divers with an extra surcharge. Catamarans are only available at Reef Playacar. For further information, please email us at [email protected].

IS THIS AN ADULT ONLY HOTEL?

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As we are a small boutique style hotel with 120 rooms and a cozy and at the same time trendy ambiance.

DO YOU OFFER ROOM SERVICE?

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The hotels offers room service from 7:00 am – 11:00 am,  5:00 pm -  10:30 pm  & 11:00 pm A 6:00 am

HOW MANY RESTAURANTS AND BARS ARE AT THE HOTEL?

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The hotel offer 3 restaurants and 3 bars:

*  Two a la carte restaurants:  El Asiatico and Cachito which have a casual elegance dress code. Opening hours are 6:30 p.m. until 10:30 p.m.

* One buffet restaurant " Veinti8cho" open for breakfast. Open for lunch and diner on ocasions

* One roof top bar from 11 am to 12 am

* Lobby bar from 7 am to 11 pm

* Mi Capricho bar from 11 am - 2 am

IS THIS HOTEL KID FRIENDLY, OR IS IT ADULTS ONLY?

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The Reef 28 is adults only. The minimum age for each guest is 18 years old. 

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