No, we are not a beach front hotel but if you book the all inclusive plan (food and beverages) at The Reef 28 you will have all inclusive access to our sister beach from hotels The Reef Playacar and The Reef Coco Beach with shuttle to and from them included at no cost. Besides this, we are located one block away from the public beach and the access is free.

We’re located 54.9 km (34 miles) from Cancun airport which is 1 hour by car more or less to Playa del Carmen, Riviera Maya.

Yes, we are an adults only hotel located in downtown Playa del Carmen, one block away from Fifth Avenue. Minimum age to stay at the hotel is 18 years old.

Our location is fantastic as we are in downtown Playa del Carmen which means that all bars, restaurants and Xcaret parks are nearby. Some of the nearby attractions include Coco Bongo (1 km/0.62 miles), Xcaret park (11 km/6.83 miles), Xelha park (10.4 km/6.46 miles) and ferry to Cozumel (2 km/1.24 miles).

Yes, we have a rooftop with sunbeds, a swimming pool, two jacuzzis, a bar, a snack bar, free wifi and personalized service.

Yes, we have a spa on site and it’s called Okom. Services are not included but you can book them directly with our spa staff. For more information you can visit this link:

To access The Reef 28 rooftop it is required to spend at least the amount of $500 MXN per person from Monday to Thursday or $700 MXN per person from Friday to Sunday on our rooftop bar and snack bar.

Our opening hours are from 11 am to 11 pm. To visit us you don't need to book in advanced.

To see more info visit this link:

The hotel was built in 2017 and we opened in May of 2018.

All food and beverages are included when booking the all inclusive plan. With this plan, you can also access all bars and restaurants from our sister hotels The Reef Playacar and The Reef Coco Beach with shuttle to and from them included at no cost.

We have two room types: Deluxe Junior Suite and Deluxe Master Suite. You can find more information here:

Our max room capacity is 3 adults both in the Deluxe Junior Suite and the Deluxe Master Suite.

No, we are not a pet friendly hotel.

Regarding the check in time please note that it is at 3 pm but, if you arrive early in the morning you will be able to enjoy the hotel facilities from the moment you arrive at our property. Your luggage will be kept with our bellboys. Our check out time it's at noon so, by this time the room key has to be handed to our front desk staff. However you will be able to keep enjoying the all inclusive plan until your pick up time.

No, we don’t offer room service.

We offer 3 bars and 4 restaurants:

  • A la carte restaurants: Asiático (Asian food), Cachito (Mexican food) and Italian which have a casual elegance dress code. Their opening hours are from 6:30 pm to 10:30 pm.
  • Buffet restaurant: Veintiocho which opens for buffet breakfast from 7 am to 11 am.


  • Rooftop bar: Opens from 11 am to 11 pm. 
  • Capricho bar: Opens from 11 am to 12 am.
  • Lobby bar: Opens from 8:30 am to 10:30 pm

If you would like to see the menus please visit this link:


We accept Visa, Mastercard and American Express besides cash (Mexican Pesos, Euros and USD).

We have a gym that all our guests have access to. The opening hours are from 6:00 a.m. to 12:00 p.m.

Flexible cancellation policies:

Jan 3 -Apr 17, 2022 If you cancel 72 hours before you have a penalty of 1 night.
Apr 18- Dec 23, 2022 If you cancel 48 hours before you have a penalty of 1 night.
Dec 24, 2022- Jan 2, 2023* If you cancel 14 days before arrival, you have a penalty of 50% of the stay.

* Payment Policy: Charge of 50% of the stay 14 days before your arrival.

- If you book with a travel Agency please make sure you check directly with them their cancellation policies.