The Reef 28 Informs

While the health impact of COVID-19 in Playa del Carmen has thankfully been much less intense than in most places around the globe, the economic impact and global travel restrictions have affected us greatly.

After much careful consideration, we have made the difficult to decision to temporarily close our hotels – The Reef 28, The Reef Playacar, and The Reef Coco Beach – in April, with the plan to reopen our doors, with great celebration!, on May 1 st , 2020.

In the meantime, we ask that you stay connected to us through our social channels where we will do our best to provide you a virtual getaway, fodder for daydreams, and details on how to make your travel dreams a reality through exceptional deals that you can find HERE.

Rest assured that The Reef Resorts remains the luxurious, family- owned vacation getaway designed to give you the much-needed pampering we will all need to recover from this chaos. Our team cannot wait to welcome you, when the time is right, to reconnect with the best of nature, support the local culture and economy, and join us at the beach!

Cancellation Policies:

  • Active Reef Resorts Web page bookings, traveling during April, 2020 will be contacted to either rebook or cancel the reservation
  • For bookings made by travel agents / tour operator / online booking platform (Expedia,, Travelocity, Booking, etc..) guests are advised to contact the agent or booking platform directly.
  • The Reef Resorts will not charge Travel agents / Tour operators / Online booking platforms for cancellations during March and April 2020 and we have contacted our partners to please advise our clients we had to close our doors through April 30,2020

We will keep you updated through The Reef Resorts platforms.