The Reef 28 Informs

The Reef Awareness Program is a complete quality, safety and higiene program that addresses every aspects of both resort operations and guest experience, everything from arrival all the way through to departure.

After much careful consideration, we have made the difficult to decision to temporarily close our hotels – The Reef 28, The Reef Playacar, and The Reef Coco Beach – in April, with the plan to reopen our doors, with great celebration!, on June 20, 2020 (if the government restrictions are adjusted accordingly).


The Reef Resorts will extend the options to make date changes during any travel dates: JUNE 15, 2020 - DECEMBER 23, 2021.
Guests who choose to reschedule instead of cancel due to the COVID-19 will receive free benefits and category promotions.
  • FREE Upgrade from the original booking code Junior Suite to Master Suite
  • FREE Upgrade Benefits for reservations booked originally as Master Suite:

a) Option of 1 snorkel tour or a 30 minutes relaxing massage (2 adults included)
b) Welcome bottle of sparkling wine in the room upon arrival
c) 2x1 on our spectacular Chichen-Itza Tour.

Rebooked bookings need to be reported as:
Original booking confirmation / Dates / Name / Code = REBOOK + New dates / Name

We will cancel your original booking for you and re-book your new booking. Black out dates may apply/ subject to availability. In case you had your reservation made via a 3rd party and not via our web site and you are not able to communicate with them, please write the hotel direct and we will make a new reservation for you. E-mail:

We ask you to stay connected to us through our social channels where we will do our best to provide you a virtual getaway, fodder for daydreams and details on how to make your travelderams a realty soon, with our exceptional deals that you can find HERE.

Travel dates MARCH 15 - OCTOBER 31´2020.
The Reef Resorts will not charge any penalty or charge for cancellations or changes of date to clients with stays until October 31,2020. As of Nov 01´2020 – Jan 31’2022 we have a flexible cancelation policy up till 24 hours before arrival ( arrival day 3 pm) to avoid a 1 night penalty fee. We apreciate your effort to inform us at your earliest convenience to cancel the reservation for us to not be waiting for you. Thank you in advantage.

The Reef Resorts is adapting al their services and installations to the NEW NORMAL for all our travelers, to feel comfortable to travel and enjoy the beautiful surroundings of The Reef Resorts in the Riviera Maya, Mexico.