The Reef Resorts Informs

The Reef Awareness Program is a complete quality, safety and higiene program that addresses every aspects of both resort operations and guest experience, everything from arrival all the way through to departure.

The Reef Awareness Program

Check Out Our Latest Offers



  • Date changes at no extra cost and mantaining the original booking rate. You can make your date change during any travel date till December 23, 2021
  • FREE Upgrade from the original booking category
  • SPECIAL BENEFITS for bookings with the all-inclusive Premium Rates a) Option of 1 snorkel tour or a 30 minutes relaxing massage (2 adults included) b) Welcome bottle of sparkling wine in the room upon arrival c) 2x1 on our spectacular Chichen-Itza Tour.

Cancelation Policies for New and Existing Reservations

We will cancel your original booking for you and re-book your new booking. Black out dates may apply/ subject to availability. In case you had your reservation made via a 3rd party and not via our web site and you are not able to communicate with them, please write the hotel direct and we will make a new reservation for you. E-mail:

Travel dates MARCH 15 - OCTOBER 31´2020.
The Reef Resorts will not charge any penalty or charge for cancellations or changes of date to clients with stays until October 31,2020. As of Nov 01´2020 – Jan 31’2022 we have a flexible cancelation policy up till 24 hours before arrival ( arrival day 3 pm) to avoid a 1 night penalty fee. We apreciate your effort to inform us at your earliest convenience to cancel the reservation for us to not be waiting for you. Thank you in advantage.


Due to Coronavirus (COVID-19) this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.